Introducing the new CSC Service Certification for Service Leadership - the CSC Service Institute for Industry Service Management. Formerly known as Coaches Clinic by Performance Matters, this collaboration aims to provide top-notch training and development to Service teams. The CSC Service Institute is a Certified Service Training process that assists Member Service Management in building better teams for implementing the best Route Service training practices and strategies in their organizations.

Industry Overview

Leadership

• Leaders vs. Managers
• Moving from Peer to Manager
• Managing Your Schedule

Service Communications

• How to Provide Effective Feedback
• How to Handle Customer Questions & Concerns
• RSR Delivery Best Practices
• New Account Installations

Route Safety

• At the Locations, On the Truck, At the Customers site

Getting to Know Your RSRs

• How to Track, Review, and Share KPI Results
• Value-Added Route Rides
• Performing Daily check-ins
• The Art of Effective Weekly 1:1's
• Service Meetings

Goal Setting: SMART (Specific, Measurable, Attainable, Relevant, Time-Based) Goals 

• Each attendee presents their SMART GOAL at the session. 
• Ongoing accountability with follow-up on Goals specific to each attendee: 2 weeks after the session and 30/60/90 days after the session providing additional takeaway value to track the status of SMART Goals and progress via Microsoft Teams calls.  

Presented by Ray Shabandarian