12th VSC Veterinary Business Conference

Beyond the Bill: Building Better Veterinary Experiences with Smarter Systems

Your medicine is top-tier. But does your client feel that value? Does your team have the bandwidth to deliver it with clarity and consistency? If your invoices look like a CVS receipt, your tech is duct-taped together, or your referrals leave clients confused—this is the workshop for you. Join us for the morning portion of our conference - Beyond the Bill, a multi-hour, interactive experience designed to help you:

• Communicate value—before the invoice hits the inbox
• Reduce burnout with smarter tools (think: automation, AI scribes, and cleaner workflows)
• Create seamless transitions across general and specialty care
• Center both client and team experience, while protecting profitability

With real-world examples, ready-to-use scripts, and high-impact small-group workshops, you’ll walk away with tools to elevate how you communicate, operate, and collaborate—just in time for the holiday season.

This three-hour lecture/workshop will focus on:

• The Heart of Affordability: Payment Conversations that Strengthen Trust
• Affordability & Attractiveness: Marketing Strategies that Build Trust, Team, and Treatment Compliance
• One Patient, Many Providers: Creating Consistent, Coordinated Care

Afternoon Conference Topics

After lunch, we'll return and focus on two other key aspects of veterinary practice management - managing confrontation and getting a better understanding of business accounting.

• "Constructive Confrontation: Essential Skills for Veterinary Leaders" - John Mysz, Veterinary Specialty Center
• "Vet Med Accounting: Financial Strategies for a Thriving Veterinary Practice" - TevinTerel, Veterinary Specialty Center

Who should attend?

These topics are aimed at those running veterinary practices - owners, practice managers, supervisors, medical directors, and everyone aspiring to move into those roles. The goal is to give you more tools to run your practice so you can focus on what you know best – practicing veterinary medicine.

When

Wednesday, September 17th

Registration, Networking, & Breakfast - 8-9 am

Presentations start at 9 am

RACE-Approval Pending for 5 hours of Practice Management CE

Continental Breakfast, Snacks, & Lunch provided

Where

Meridian Banquet and Conference Center

1701 Algonquin Road, Rolling Meadows, IL 60008

This event will be offered in person only!

This event has RACE approval pending for 5 hours of continuing education credit in jurisdictions that recognize AAVSB RACE approval. However, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education.