Join us for this two-day Contractor University workshop in our Lansing B-Y location, where we will provide the tools and training for an elite technician communication & selling skillset. You’ll learn to role play communication processes, social styles & personalities, and how to improve customer relationships to improve the brand.

ATTENDEES WILL LEARN:

·        The role of the technician

·        Mind mapping – attitudes and focusing on goals and the present

·        Social styles and how to deal with people

·        An understanding of effective communication

·        The 7 crucial selling skills

·        A process to sell by involving customers

·        Setting goals and a personal plan

·        The “Perfect Service Call” process

·        The 12 questions we recommend you ask a homeowner

We’ll walk through consumer behaviors, interests, questioning techniques, selling techniques, and how to use them all. Technicians will walk away understanding how to sell more equipment & maintenance agreements and create more leads & accessory sales

Cost: $500/company