This event has been cancelled. Please visit createvalue.org to see other workshops and sessions we have available.

Kata: A Pattern for Continuous Improvement and Coaching in Healthcare - Tuesday, April 9, 2019 (7:30am - 3:30pm)

Have you struggled with developing a continuous improvement culture within your organization? Does aligning the work of each department with clarity around what they are trying to achieve in pursuit of True North and Strategy seem out of reach? Wouldn’t it be great if at each level of the organization a common pattern of improvement and coaching existed to assist leaders and teams in systematically achieving goals through rapid cycles of experimentation? The truth is, current and future challenges require it. A kata is a pattern or routine on your path to proficiency and expertise. With continuous improvement in healthcare, everyone has felt like a beginner at one point and many still feel that way. Building competency around the pattern of continuous improvement and the required coaching to make it work is no mystery; it is a pattern that all can learn and begin applying immediately. 

In Toyota Kata, Mike Rother shares with us truly repeatable routines of improvement and coaching that have been missing in many improvement journeys over the years. Through practice within several healthcare organizations, we’ve learned much from Rother’s work—not only how to perform improvement daily within departments, but also how those efforts can be aligned closely with system priorities, engage people, and be truly continuous. Within this course, we explore these patterns (kata), how these patterns link to scientific thinking and practice (A3), and provide basic routines for doing both rapid cycle experimentation and the coaching routine that is critical to success.  

At the end of this session, participants will be able to:

• Review the A3 scientific thinking pattern.
• Describe and demonstrate a pattern for rapid cycle experimentation.
• Learn and practice a pattern for coaching to rapid cycles of experimentation.
• Employ and articulate the importance of setting short-term target conditions in alignment with a larger challenge.
• Create a plan of how to integrate these patterns into your improvement journey.

REGISTRATION FEE: $690

Innovation in Healthcare with Go and See at Catalysis - Wednesday, April 10, 2019 (7:30am - 3:30pm)

Is your organization prepared for the future healthcare landscape? Existing mindsets, skillsets, and toolsets in your organization may not be sufficient to navigate the coming changes as more startups and disruptive models aim to take over the industry. Though this presents a risk to many health systems, few have developed the capability to innovate and design new care models to be competitive in a drastically different future. This is different from process improvement efforts that focus internally to achieve operational excellence. Innovation efforts also focus externally, creating new knowledge of a changing environment in order to design new care models that obsolete what exists today.

This workshop is an introduction to the innovation capability and how it can be applied to new care model development. A theoretical framework for innovation is supported by a series of hands-on learning exercises. Examples are pulled from the Atrius Health Innovation Center in Eastern Massachusetts. The workshop will follow the story of a project focused on high-risk elderly patients, the results of which dramatically reduced unnecessary hospitalizations, emergency room visits, and improved the bottom line for the organization. Participants will learn how the new model was designed and diffused using an innovation process.  

This workshop will also include a tour of the product development visual room (obeya) being developed internally at Catalysis. Participants will be able to see different components of the working innovation system and get a glimpse of current and past projects. Participants will also have the opportunity to engage in discussion with the Catalysis innovation team. 

At the end of this session, participants will be able to:

• Demonstrate awareness of the process, people, and space necessary for care model innovation.
• Recognize how care model innovation relates to enterprise strategy development and deployment.
• Explain the differences between process improvement and care model innovation, including the relationships between teams. 
• Describe how care model innovation relates to model cell development.
• Develop an actionable set of ideas on how to begin building an innovation system at their organization. 

RECOMMENDED READING: Healthcare Disrupted: Next Generation Business Models and Strategies by Jeff Elton and Anne O'Riordan, Winning the Brain Game by Matthew May, "How Atrius Health is Making the Shift from Volume to Value" from Harvard Business Review by Ted Toussaint, Karen DaSilva, John S. Toussaint

REGISTRATION FEE: $690

Substitution and Cancellation Policy

Attendee substitutions may be made without penalty at any time. Full refunds will be issued if written notice of cancellation is received on or before March 9, 2019. If cancellation is received after this date, a refund will be issued minus a $200 fee per person for each cancelled session. If a registered attendee does not provide written cancellation prior to the program date and does not attend, no refund will be issued.

Catalysis may cancel a learning experience at any time due to weather, other uncontrollable events, or if we have fewer than 10 attendees registered within 30 days of the program date. All participants will be notified by email and full refunds will be issued for the registration fee. No refunds will be provided for travel expenses participants may have incurred.