Creating a Culture of Continuous Improvement.

Sponsor will be provided a table during the 1 day workshop

As a member, this registration allows you to sign up for three workshops. Please choose one workshop for each time slot listed below before checking out. We recommend that you include your choices during registration because some sessions will close out due to space constraints. Thank you!

Congratulations! This registration allows you to sign up for three workshops. Please choose one workshop for each time slot listed below before checking out. We recommend that you include your choices during registration because some sessions will close out due to space constraints.

Also included with this registration is a one-year membership to the MLC. Directions of how to sign up for your membership will be emailed to you after this event.

Thank you and we are happy to have you as a new member!

This Case Study will review how the Orlans PC Law firm applied Lean principles to improve the delivery of Legal Services. The presenter will walk through the phases of their continuous improvement journey and provide the participants with some best practices and lessons learned. The specific example that will be reviewed in the Case study is the reduction of re-work rates in the preparation of critical Legal documents. The Orlans PC Law firm prepares and files ~200 Legal documents/day and completes over 425,000 daily process transactions. We will review how legal document re-work rate reduction was identified as a critical business priority, and how the organization aligned to support this important improvement challenge. The reduction in legal document re-work rates of as much as 75% was achieved.

This workshop will prepare you to lead effective and actionable focus groups. This approach is particularly used for process improvements, to understand the needs of the customer, benchmark how well those needs are being met, and obtain qualitative feedback on experience within a process – which will be used for analysis and consider by a problem-solving team.

This session will provide you with various tools and techniques to facilitate activities such as “Customer Value Structure (CVS)”, “Start, Stop, Keep Doing” and “Issues/Ideas” while engaging all customers and diminishing the effect of “the loudest voice is the only voice.”

This workshop will teach attendees how to use Power BI, a free tool from Microsoft, to turn data into actionable information. 

t's been a belief in most of our industries that fun and productivity don't mix. I'm happy to say that not only can you work in a fun environment, but you can also yield greater results because of it. I will share some ways Micron has leveraged fun to generate a pull for employee engagement and we will all work on an example of using fun with the outcome and lead metrics.

This workshop will provide a brief overview of the Henry Ford Health System model for building a High Reliable Organization, based on research, science, and best practices. The focus of the workshop will be practicing key leader behaviors, systems, and tools that are foundational for creating a culture of safety and reliability.

Learn practical methods of leading people through daily continuous improvement.

This Case Study will review how the Orlans PC Law firm applied Lean principles to improve the delivery of Legal Services. The presenter will walk through the phases of their continuous improvement journey and provide the participants with some best practices and lessons learned. The specific example that will be reviewed in the Case study is the reduction of re-work rates in the preparation of critical Legal documents. The Orlans PC Law firm prepares and files ~200 Legal documents/day and completes over 425,000 daily process transactions. We will review how legal document re-work rate reduction was identified as a critical business priority, and how the organization aligned to support this important improvement challenge. The reduction in legal document re-work rates of as much as 75% was achieved.

This workshop will prepare you to lead effective and actionable focus groups. This approach is particularly used for process improvements, to understand the needs of the customer, benchmark how well those needs are being met, and obtain qualitative feedback on experience within a process – which will be used for analysis and consider by a problem-solving team.

This session will provide you with various tools and techniques to facilitate activities such as “Customer Value Structure (CVS)”, “Start, Stop, Keep Doing” and “Issues/Ideas” while engaging all customers and diminishing the effect of “the loudest voice is the only voice.”

This workshop will teach attendees how to use Power BI, a free tool from Microsoft, to turn data into actionable information. 

t's been a belief in most of our industries that fun and productivity don't mix. I'm happy to say that not only can you work in a fun environment, but you can also yield greater results because of it. I will share some ways Micron has leveraged fun to generate a pull for employee engagement and we will all work on an example of using fun with the outcome and lead metrics.

This workshop will provide a brief overview of the Henry Ford Health System model for building a High Reliable Organization, based on research, science, and best practices. The focus of the workshop will be practicing key leader behaviors, systems, and tools that are foundational for creating a culture of safety and reliability.

Learn practical methods of leading people through daily continuous improvement.

This Case Study will review how the Orlans PC Law firm applied Lean principles to improve the delivery of Legal Services. The presenter will walk through the phases of their continuous improvement journey and provide the participants with some best practices and lessons learned. The specific example that will be reviewed in the Case study is the reduction of re-work rates in the preparation of critical Legal documents. The Orlans PC Law firm prepares and files ~200 Legal documents/day and completes over 425,000 daily process transactions. We will review how legal document re-work rate reduction was identified as a critical business priority, and how the organization aligned to support this important improvement challenge. The reduction in legal document re-work rates of as much as 75% was achieved.

This workshop will prepare you to lead effective and actionable focus groups. This approach is particularly used for process improvements, to understand the needs of the customer, benchmark how well those needs are being met, and obtain qualitative feedback on experience within a process – which will be used for analysis and consider by a problem-solving team.

This session will provide you with various tools and techniques to facilitate activities such as “Customer Value Structure (CVS)”, “Start, Stop, Keep Doing” and “Issues/Ideas” while engaging all customers and diminishing the effect of “the loudest voice is the only voice.”

This workshop will teach attendees how to use Power BI, a free tool from Microsoft, to turn data into actionable information. 

t's been a belief in most of our industries that fun and productivity don't mix. I'm happy to say that not only can you work in a fun environment, but you can also yield greater results because of it. I will share some ways Micron has leveraged fun to generate a pull for employee engagement and we will all work on an example of using fun with the outcome and lead metrics.

This workshop will provide a brief overview of the Henry Ford Health System model for building a High Reliable Organization, based on research, science, and best practices. The focus of the workshop will be practicing key leader behaviors, systems, and tools that are foundational for creating a culture of safety and reliability.

Learn practical methods of leading people through daily continuous improvement.