Pilot Workshop: Coaching Up - August 28, 2018 (8:00am - 4:00pm)

Are your coaching techniques developing independent problem solvers? Our intent is to help the person or persons being coached but our methods can vary greatly. Different scenarios may require you to provide directive instruction, corrective advise or prompting for self-adjustment.  Each of these coaching methods provide a different purpose and more importantly, a different impact on the person or persons being coached.

Our tendency is to think all forms of coaching are basically the same. This is despite being aware that what an athletic coach yelling on the sidelines and a coach using Socratic questioning are doing is very different and done for different reasons. One purpose of this workshop is to increase recognition that the method of coaching needs to match the intent for coaching. One of these needs is coaching up to leaders in the organization, board of directors, or simply the individual you report to in the organization.

As an outcome of this workshop participants can expect the following benefits:

• Choose the coaching approach to match the intent of the coaching
• Demonstrate the use open-ended and non-leading questioning more consistently to prompt awareness and thinking as a coach
• Practice listening skills and focus on what individuals are saying and thinking, a basis for effective humble inquiry.
• Develop coaching relationships that are learning partnerships creating problem solvers without taking over the problem solving.

PILOT REGISTRATION FEE: $345

Principles and Behaviors of Operational Excellence - August 29, 2018 (8:00am - 4:00pm)

Are your improvement efforts yielding short-term gains? Has your journey been all about the tools? In this learning session, participants will explore two architectural methods for improvement: 1. Tool-based architecture, and 2. Principle-based architecture. Both are necessary for the evolution of an improvement culture.

You will discover the key concepts behind The Shingo Model ^TM, which has guided lean transformations in many industries for more than 25 years and is now being applied in healthcare. Learn practical method and a framework to accelerate to world-class organization performance and operational excellence through the appropriate application of lean principles, systems, and tools. You will also understand why lean transformations are about more than the application of tools – they are about transforming the culture.

At the end of this session, participants will be able to:

• Describe the benefit of focusing on principle-driven behavior.
• Identify and create key behavior indicators (KBI).
• Discuss the evolution and integration of tools, systems, and principles.
• Create a roadmap of next steps.

REGISTRATION FEE: $690