Principles and Behaviors of Operational Excellence - Tuesday, August 20, 2019 (7:30am - 3:30pm)

Are your improvement efforts yielding short-term gains? Has your journey been all about the tools? In this learning session, participants will explore two architectural methods for improvement: 1. Tool-based architecture, and 2. Principle-based architecture. Both are necessary in the evolution of culture. Few organizations build on what they have previously learned – that tools alone are not enough, that people need to understand the “WHY” behind the “HOW,” or the “principle-based architecture” behind a lean transformation.  

You will discover the key concepts behind The Shingo Model TM, which has guided lean transformations in many industries for more than 25 years and is now being applied in healthcare. During this one-day program, participants will learn from other healthcare organizations that are making this transition. Learn practical method and a framework to accelerate to world-class organization performance and operational excellence through the appropriate application of lean principles, systems, and tools. You will also understand why lean transformations are about more than the application of tools – they are about transforming the culture. 

At the end of this session, participants will be able to:

• Describe the benefit of focusing on principle-driven behavior.
• Identify and create key behavior indicators (KBI).
• Discuss the evolution and integration of tools, systems, and principles.
• Recognize principles needed within organizational systems. 

REGISTRATION FEE: $690

Click here for complete information on CE credits, provided by MetaStar

Kata: A Pattern for CI and Coaching in Healthcare - Wednesday, August 21, 2019 (7:30am - 3:30pm)

Have you struggled with developing a continuous improvement culture within your organization? Does aligning the work of each department with clarity around what they are trying to achieve in pursuit of True North and Strategy seem out of reach? Wouldn’t it be great if at each level of the organization a common pattern of improvement and coaching existed to assist leaders and teams in systematically achieving goals through rapid cycles of experimentation? The truth is, current and future challenges require it. A kata is a pattern or routine on your path to proficiency and expertise. With continuous improvement in healthcare, everyone has felt like a beginner at one point and many still feel that way. Building competency around the pattern of continuous improvement and the required coaching to make it work is no mystery; it is a pattern that all can learn and begin applying immediately. 

In Toyota Kata, Mike Rother shares with us truly repeatable routines of improvement and coaching that have been missing in many improvement journeys over the years. Through practice within several healthcare organizations, we’ve learned much from Rother’s work—not only how to perform improvement daily within departments, but also how those efforts can be aligned closely with system priorities, engage people, and be truly continuous. Within this course, we explore these patterns (kata), how these patterns link to scientific thinking and practice (A3), and provide basic routines for doing both rapid cycle experimentation and the coaching routine that is critical to success.  

At the end of this session, participants will be able to:

• Review the A3 scientific thinking pattern.
• Describe and demonstrate a pattern for rapid cycle experimentation.
• Learn and practice a pattern for coaching to rapid cycles of experimentation.
• Employ and articulate the importance of setting short-term target conditions in alignment with a larger challenge.
• Create a plan of how to integrate these patterns into your improvement journey.

REGISTRATION FEE: $690

RECOMMENDED READING: "Kata in Healthcare" a Catalysis whitepaper by Bill Boyd and Mike Radtke, Toyota Kata by Mike Rother

Click here for complete information on CE credits, provided by MetaStar

Substitution and Cancellation Policy

Attendee substitutions may be made without penalty at any time. Full refunds will be issued if written notice of cancellation is received on or before July 20, 2019. If cancellation is received after this date, a refund will be issued minus a $200 fee per person for each cancelled session. If a registered attendee does not provide written cancellation prior to the program date and does not attend, no refund will be issued.

Catalysis may cancel a learning experience at any time due to weather, other uncontrollable events, or if we have fewer than 10 attendees registered within 30 days of the program date. All participants will be notified by email and full refunds will be issued for the registration fee. No refunds will be provided for travel expenses participants may have incurred.