Register Here!

Course Objective:

Service agreements are one of the most valuable tools a residential service company can use to create predictable revenue and schedules, improve customer retention, and generate replacement opportunities.

On August 25, join James Leichter, founder of Aptora and acclaimed industry consultant, for a masterclass giving the playbook to structure, promote, and manage service agreements so they become a well-oiled revenue machine. Service agreements can act like a labor piggy bank, putting work on the schedule in advance so companies can keep technicians busy during slower periods while keeping money coming in. Walk away understanding how to structure an effective program that gives discounts while keeping you profitable.

Key Takeaways:

• Improve recurring revenue and customer retention
• Keep technicians busy during slower periods
• Convert inconvenient demand calls into planned, scheduled service calls
• Support proactive customer care and replacement opportunities
• Position agreements as value, not just discounts
• Structure discounts so they do not accidentally eliminate profit
• What should be included, excluded, and clearly explained
• Avoid common operational problems that make agreements unprofitable

Questions:

Contact David Delgado

619-203-5692 | ddelgado@egia.org