Workplace conflict is inevitable. In the nonprofit sector, it can be especially challenging. Employees with varying perspectives, priorities and communication styles will disagree. When conflict is not addressed, it can cause lack of collaboration, disengagement, and tension that is palpable to others.

This training will provide you with a framework to address conflict in your organization. Using empathy (identifying what each person might be feeling and needing underneath what is said) can make employees feel heard, seen and understood. Seeing needs clearly can also open up an array of strategies to meet those needs. In addition, better communications tools, clearer expectations and stronger listening skills can prevent many workplace disputes.

MEET THE PRESENTER

Ann Friedman, Ph.D., Director of Workplace Wellness for Mental Health America of Greater Houston, is a Psychologist and Certified Clinical Trauma Professional who teaches mindfulness, conflict resolution, and trauma recovery to adults and youth. Certified in mindfulness and compassion training from UCLA and Emory University, she has also studied Non-Violent Communication for over 10 years. Dr. Friedman has worked with over 60 businesses, 100 nonprofit organizations, and 200 educational institutions in Houston, Puerto Rico, Florida, Southeast Texas, Oklahoma, North Carolina, and California.

An Adjunct Professor at the University of Houston Counseling Psychology Graduate Program for over ten years, Ann holds both a Doctorate in Counseling Psychology and a Doctor of Jurisprudence from the University of Houston. She completed her Residency in Clinical Psychology at U.T. Medical School and her Post-Doctoral Fellowship in Clinical Neuropsychology and Behavioral Medicine at Baylor College of Medicine.